🐾 PAWS PLUS ORDER FAQ
Q: Why Choose Paws Plus Order?
A: At Paws Plus Order, we offer more than pet sitting—we provide trusted, compassionate care for your home and your beloved animals. With over 40 years of experience in animal behavior, pet training, energy healing, and holistic wellness, you can rest assured your companions are in expert hands. We are insured, bonded, and committed to peace of mind for every client we serve.
Q: How Do I Know If We’re a Good Match?
A: The relationship between your pet, your home, and your care provider is deeply personal—and trust is everything. That’s why we begin with a complimentary Meet & Greet to ensure we’re the right fit for your furry (or feathered!) family.
This visit allows us to connect with your pet, review routines, and ensure our style, presence, and energy feel aligned. If we’re not the right fit, we’ll gladly refer you to someone who is.
Q: Why Trust Paws Plus Order?
A: At Paws Plus Order, you're not just hiring a sitter—you're welcoming a seasoned, insured, and compassionate professional into your home and your pet’s daily life.
With over 40 years of hands-on experience in animal care, behavior, energy work, and home management, I bring calm, confidence, and integrity to every visit. My background includes raising and rehabilitating rescue animals, holistic pet wellness, intuitive communication, and support for pets with anxiety, medical needs, or emotional sensitivities.
As a bonded and insured provider: ♦ "Bonded" means I am protected in the rare event of accidental loss or damage. ♦ "Insured" means I am covered in the unlikely event of an incident involving my services (such as property damage or professional negligence).
I understand the trust it takes to invite someone into your home and to care for your beloved companions. Every service I provide is grounded in safety, professionalism, respectful communication, and your peace of mind.
SERVICES
Q: What services do you offer?
♦ Dog Walks (30 or 45 minutes) ♦ Adventure Hikes (2–2.5 hours) ♦ In-Home Visits (meals, meds, playtime, litter/yard cleanup) ♦ Overnight Care (typically 9 AM–9 AM) ♦ Full-Day Sits ♦ Drop-in Sits ♦ Home-Only Sits (no pets) ♦ Concierge Services (see below)
Q: What is included in Overnight Pet Care?
A: Overnight care includes evening, overnight, and morning support—ideal for pets needing medication, companionship, or closer supervision. Overnight stays are typically scheduled in 24-hour blocks from 9 AM to 9 AM, with 1-hour flexibility on either end. If additional hours are needed beyond this window, a reasonable additional fee applies. This can be discussed and customized during our Meet & Greet.
Q: What are Pet Taxi Services used for?
A: Pet Taxi rides are ideal when you can’t accompany your pet to: ♦ Vet or grooming appointments ♦ Doggie daycare drop-off or pickup ♦ Pet Evolution for baths or nail trims ♦ Adventure outing drop-off/pick-up ♦ Friend or sitter handoffs
You’ll receive real-time updates, and your pet will be transported with safety and care.
Do you offer dog walking or care memberships?
Yes! For Monday–Friday services, you can book recurring walking and care plans: ♦ 1x/week ♦ 2x/week ♦ 3x/week ♦ 4x/week ♦ 5x/week
Membership clients receive consistent scheduling, priority bookings, and bundled care options.
Q: Do you offer specialized services?
A: Yes—these can be included or booked separately: ♦ Pet Reiki ♦ Tellington TTouch ♦ Animal Communication ♦ Nutritional & Behavioral Consults (includes resource referrals (I am very networked and knowledgeable about available options and solutions for both pets and homes ) ♦ Anticipatory Grief or Pet Loss Support
Q: Do you offer home concierge services?
A: Yes. I support daily tasks and return-home prep, including: ♦ Plant watering (indoor & outdoor) ♦ Trash/recycling bin handling ♦ Mail/package collection ♦ Light rotation or home presence ♦ Pet area cleanup ♦ Grocery or supply pickup ♦ Other options on request
Q: Do you care for animals other than dogs and cats?
A: Absolutely. I lovingly care for rabbits, guinea pigs, chickens, goats, and more. Care is always customized.
Q: Can I bundle pet care with home concierge services?
A: Yes—and many clients do. For example, combining a walk with plant care, or an overnight with light rotation and grocery pickup. Just let me know what would give you peace of mind.
Q: Can you help with obedience reinforcement?
A. Yes. I provide positive, real-world reinforcement during walks and visits to help dogs practice key commands (sit, stay, wait, come, heel, calm greetings). Ideal for puppies, rescues, or refresher work. If your dog requires behavioral and cognitive training, please address that with a certified professional canine trainer who specializes in behavioral modification.
SERVICE LOCATIONS
Q: What areas do you serve?
A: I serve Victoria, Chaska, Minnetrista, Waconia, Carver, Excelsior, Saint Bonifacius, and surrounding communities within a 15-mile radius. Mileage fees may apply beyond this zone and will be discussed in advance.
As a Victoria resident, my priority clients include neighbors in Lakepoint, Ambergate, Wasserman, Rhapsody, Watermark, and Deer Run.
PRICING, BOOKING & POLICIES
Q: How does pricing work?
A: All pricing is listed on the Paws Plus Order Pricing & Packages page. Rates are based on time, number of pets, type of service, and any specialized care needed. I offer bundled plans and recurring care options. Any additional pet, extended time, holiday, or off-hours needs will be reviewed during our consultation.
Q: What is your payment policy?
♦ 30% of all services must be paid in full at booking to reserve your time ♦ Concierge and overnight packages require a deposit (typically 50%) with the remainder due before service ♦ I accept Venmo, Zelle, PayPal, check, or cash ♦ A written confirmation and receipt is always provided
Q: What is your cancellation and refund policy?
A: Standard Services (walks, visits, training):
♦ 48+ hours: Full refund or credit ♦ Less than 48 hours: $15 cancellation fee, balance credited ♦ Same-day or no-show: Full fee retained
A: Overnight Stays & Concierge Packages: ♦ 72+ hours: Full refund ♦ Less than 72 hours: 50% retained unless rebooked
I keep my schedule intentionally limited to offer quality, personalized care to you and your pets. I do not overlap services with other customers unless I have an existing customer that requires an in-and-out drop in visit. Thank you for understanding.
GETTING STARTED
Q: How do I schedule services?
A: We begin with a complimentary Meet & Greet, where I:
♦ Connect with your pet in their space ♦ Walk through routines, needs, preferences ♦ Review safety, medications, behaviors, and logistics
We will finalize your custom care plan. Once confirmed, services can be booked and reserved easily.
Q: How do I know if we’re a good match?
A: Great care starts with the right relationship. During our Meet & Greet, ask yourself:
♦ Does my pet seem relaxed and curious? ♦ Do I feel heard, respected, and informed? ♦ Do I trust her presence in my home? ♦ Do her questions and insights show deep care and experience?
If it’s not a fit, I’ll help you find another trusted provider.
HEALTH & SAFETY
Q: Can you accommodate special needs pets?
A: Yes. Many of my clients have aging pets, medical conditions, or sensitivities. The Meet & Greet helps us determine the best care and whether I’m the right provider.
Q: What happens if my pet requires veterinary care during your visit?
A: If a medical issue arises—due to illness, injury, or a preexisting condition—I will act swiftly and compassionately. Veterinary expenses remain the immediate responsibility of the pet’s owner.
My bonded and insured status covers incidents caused by service-related negligence or property damage, but not medical care. Emergency contacts are kept on file and contacted immediately if needed.
Q: What if my pet gets injured during off-leash activity?
A: Off-leash adventures (e.g., dog parks, trail hikes) are only provided with written owner consent, and only if your dog has demonstrated safe recall and temperament. If injury occurs during these outings, veterinary costs are the owner’s responsibility.
These options are discussed during our consultation to ensure safety and suitability.
Q: What happens in bad weather?
A: Your pet’s safety is my priority. In extreme weather (heat, storms, snow), walks may be shortened or adapted into indoor enrichment. You’ll be notified immediately of any changes.
Q: Will I receive updates about my pets and home?
A: Yes! After each visit, you’ll receive:
♦ A personalized TEXT update
♦ A photo or video when possible
♦ Highlights of mood, meals, bathroom, behavior
For overnights or multi-day care, I send daily TEXT summaries and a short Video so you feel connected and reassured.
Q: Can I receive a service summary? A: Yes. Every service includes a follow-up message and documentation. For recurring care or extended sits, I provide regular updates and full transparency.
PET WELLNESS & SACRED SUPPORT
Q: Can I book Reiki or Tellington TTouch® without regular pet care services?
A: Absolutely. Wellness services such as Reiki and TTouch® can be scheduled as dedicated sessions or added to walks, drop-ins, or overnight care. I also offer customized bundles if you’re seeking consistent emotional or energetic support for your pet.
Q: How do I know if my pet would benefit from Reiki or Tellington TTouch?
A: Energy work can support pets who are aging, anxious, recovering from trauma or surgery, navigating change, or nearing the end of life. If your pet is sensitive, highly intuitive, or showing signs of emotional or behavioral stress, these gentle sessions can bring grounding, comfort, and ease.
Q: What if I’m unsure whether it’s time for my pet to transition?
A: That’s a sacred and deeply personal decision. I offer intuitive coaching and emotional space-holding to help you tune into your instincts, explore your options, and honor your pet’s journey—without pressure or judgment.
Q: Do you offer support for families with children during pet loss?
A: Yes. I provide age-appropriate emotional support, ritual guidance, and grief integration tools to help children process the loss of a beloved animal. I hold safe space for the whole family, helping everyone navigate the experience with tenderness and meaning.
Q: I’ve already lost my pet. Can I still work with you?
A: Yes. Many clients come to me weeks or even months after their pet has passed. Whether you need grief coaching, a remembrance ritual, energy clearing for your home, or someone to simply hold space, I’m here to support your healing at any point in the journey.
Q: What is the Weekly Walks Membership, and how does it work?
A: The Weekly Walks Membership offers recurring scheduled walks (1–5x/week) for dogs who thrive on routine and consistent movement. It includes personalized attention, enrichment, and priority booking—plus discounted rates for committed care.
OTHER COMMON QUESTIONS
Q: What’s the difference between a pet sitter and a hobby sitter?
♦ Professional sitters are trained, insured, and offer experience, accountability, and tailored care.
♦ Hobby sitters(like students or neighbors) may charge less, but often lack backup, insurance, or training. Just because someone has pets does not guarantee anything.
Q: How much should I tip?
A: Tipping is never expected, but always appreciated—especially for extended care or exceptional service. Most clients tip 10–20%.
Q: What’s the difference between dog walkers, dog sitters, and pet sitters?
♦ Dog Walker: Provides exercise and basic relief
♦ Dog Sitter: Offers full-time care while you’re away
♦ Pet Sitter:Cares for pets of all types and may include specialized services
Q: Do you offer home sits without pets?
A: Yes. I can check on your home while you travel, including plant care, mail, light rotation, and security walkthroughs.
For further details, booking, or questions, please reach out any time.
